Please call us if you need any CNC service and/or support regarding our products.
Support Language: English
Support Time: 24 hours From Mon-Sun
Warranty for CNC machines from CAMEL CNC
CAMEL CNC provides 2 years warranty time for contract equipment and whole life service except wearing parts, For some small broken spare parts without human damage, we will send you for free within 3 working days.
1 Our machines with 2 years warranty time for whole machine except wearing parts(Blades,Lens,electrode&Nozzles),main parts 6 months(Spindle,laser tube,controller,Plasma source etc)
2. In guarantee period, all non-human reason problems of machine or parts ,we will responsible for free maintenance or replacement of new ones with sending out in 3 working days.
3 Product damage caused by improper use, we will assist to solve it,if need new parts,we will sell at a cost price.
4.All machines sold by our company enjoy free life-time after-sales service and technical support
CAMEL CNC provides three types of After-Sales service:Hot-line support, Email- support, and On-Site Machine installation. You could choose any type for your convenience,details as below:
1 After receiving machine, clients could install in guide of video and instructions provided.
2 If you have any question during installation or operation, we will assist via Skype, Whatsapp, Teamviewer or other tools online until clients can operate machine skillfully
3 If client needs, we could provide sample drawings for testing
4 If clients need on-site installation and training,we will charge $200 per day as well as round-trip costs for sending technician and local Accommodation,or you could contact your sales manager for discussing details
5 Our company will contact clients on machine working status,feedback,new requirements or good suggestions regularly,and revert back to our company functional departments to improve our machines or service.
Post time: May-20-2020