After-Sale

Hotline Support

Please call us if you need any CNC service and/or support regarding our products.

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Warranty for CNC machines from CAMEL CNC

1 Our machines with 2 years warranty time for whole machine except wearing parts(Blades,Lens,electrode&Nozzles),main parts 6 months(Spindle,laser tube,controller,Plasma source etc)

2. In guarantee period, all non-human reason problems of machine or parts ,we will responsible for free maintenance or replacement of new ones with sending out in 3 working days.

3 Product damage caused by improper use, we will assist to solve it,if need new parts,we will sell at a cost price.

4.All machines sold by our company enjoy free life-time after-sales service and technical support

Hotline: 86-13969180875
Support Language: English
Support Time: 24 hours From Mon-Sun

Our Service

CAMEL CNC provides three types of After-Sales service:Hot-line support, Email- support, and On-Site Machine installation. You could choose any type for your convenience,details as below:

1 After receiving machine, clients could install in guide of video and instructions provided.

2 If you have any question during installation or operation, we will assist via Skype, Whatsapp, Teamviewer or other tools online until clients can operate machine skillfully

3 If client needs, we could provide sample drawings for testing

4 If clients need on-site installation and training,we will charge $200 per day as well as round-trip costs for sending technician and local Accommodation,or you could contact your sales manager for discussing details

5 Our company will contact clients on machine working status,feedback,new requirements or good suggestions regularly,and revert back to our company functional departments to improve our machines or service.


Post time: May-20-2020