FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How to choose a suitable machine?

You can tell us the working piece material, size, and the request of machine function. We can recommend the most suitable machine according to our experience.

This is the first time I buy the machine, is it easy to operate?

We can provide the operation manual or video for guiding. If it is hard for you learning, we can also help you by “Team viewer”online, with telephone or Skype explain.

Can you customize the machine for me?

Yes, we provide customized solution, but considering the cost, we will recommend the standard configuration to you first.

What is the guarantee? In case the machine break down?

The machine has 1 year guarantee, fail parts will be replaced for free if the machine under "normal operation".

How about the documents after shipment?

We will send all the documents by air after shipment. Including packing list, commercial invoice, B/L, and other certificates required by clients.

Delivery time?

For standard machine, it would be 7-10 working days; for non-standard machine, it would be 20 - 30 working days.

How is the payment?

Normally we accept T/T or L/C, if you like other terms, tell us in advance.

Do you arrange the shipment for me?

For FOB or CIF price, we will arrange shipment for you, for EXW price, you should arrange the shipment by yourself.

How is the packing?

Step1: water proof wrapping film with foam protection in each corner.
Step2: Solid seaworthy wood box package with steel belt.
Step3: Save space as much as possible for container loading.